Upton Hospital

Upton Hospital 2024-04-18 Person 5 5 0

Outstanding service. Couldn't ask for better.

Nothing

Upton Hospital 2024-04-18 Person 5 5 0

Because it was good

Everyone was good thank you all

Upton Hospital 2024-04-18 Person 4 5 0

In terms of the actual medical staff I would give them all 10/10. The thing that let you down was the reception staff. I had trouble booking an appt online and so called to make a booking - and the lady wasn’t particularly friendly. It’s a well known fact that medical receptionists often aren’t, and I can handle a bit of flippant rudeness, but it’s not a great look at a sexual health clinic. People might be ringing up because they’ve been abused or are young and nervous to get tested. The woman sort of argued with me that I should be booking my appt online - but I genuinely had issues with the website so couldn’t! She made me feel like I was being outrageous calling up to book an appt over the phone and as if I had done something wrong. A lot of passive agressive “well the website works for me” and “you’re really meant to book online”. It’s just not a great look for the clinic! Plus, when I got there, she had clearly not paid attention to my records as she handed me the wrong testing kit (just asking for a urine sample when I actually needed to also provide throat and anal swabs) and hadn’t booked me on with a nurse, just a trainee. So I had to return 2 days later to actually ask the questions I needed to ask, this time with a nurse. It was felt very flippant like the receptionist just didn’t care. Otherwise all the rest of the staff were fantastic (except for the fact that during my consultation people just walked into the room I was in three times - once while having my bloods done and twice during the consultation with the nurse). So that was a bit irritating too.

Politer receptionists - be nice, it’s not hard! Maybe locks on the doors?

Upton Hospital 2024-04-18 Person 3 5 0

I thought it being a sexual health clinic, the staff would be more empathetic and less judgemental however I didn’t feel this.

Shown more kindness

Upton Hospital 2024-04-18 Person 5 5 0

so understanding and made the procedure as painless and quick as possible

nothing

Upton Hospital 2024-04-18 Person 4 5 0

Good staff members Better service Kind and generous

Give the update of test results ASAP Guidance for further medication or treatment

Upton Hospital 2024-04-18 Person 4 5 0

The doctor who took care of me was called [name removed] and he was friendly and non judgemental which made my experience a good one.

I would usually say waste time but on this occasion I had barely sat down before I was called in so everything was good.

Upton Hospital 2024-04-18 Person 5 5 0

My father was treated with kindness, dignity, empathy and professionally. I would like to extend my great thanks to [name removed], [name removed], [name removed] at reception & [name removed] [name removed]. Fantastic assessment & treatment.

Couldn’t think of anything. An excellent job!

Upton Hospital 2024-04-17 Person 5 5 0

Because all the staff were very friendly Dr [name removed], [name removed] and physio lady so good.

Nothing

Upton Hospital 2024-04-17 Person 5 5 0

EXCELLENT SERVICE

N/A